Simple Returns
We are a reputable merchant and are honored that you have chosen to shop with us! If you would like to return an item that you purchased from us, we will be glad to help.
Click here to create an Automated Return Request
Automated Returns Process
Click here to create an Automated Return Request. Once the request is submitted, you will receive an automated email within 12 hours with a prepaid return label.
Alternate Returns Process
Option 1 - Email Us to Request a Return Label
Contact us at info@seattlethread.com to request a return label to send back your purchase.
Option 2 - Return with Your Own Shipping Service or Label
Please contact us at info@seattlethread.com to request a Return Merchandise Authorization Number before sending back your purchase. Send your purchase back using a trackable shipping service to:
Seattle Thread Company
9 Lake Street
Kirkland, WA 98033
US
Return Policy
Our return policy lasts 60 days. If more than 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once a return label is generated and provided to the customer, the item must be received by the carrier within 28 days. Please include the pack list, the Order Number, or a receipt or proof of purchase when sending back the item.
There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received, inspected, and approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 business days. The cost of prepaid return labels may be deducted from the refund amount.
Sale items can be returned and are subject to the same rules as full-price purchases. Sale items are defined as items sold at up to a 40% or less discount percentage from the original marked price.
Unfortunately clearance items cannot be returned or refunded. Clearance items are defined as items sold at a 40% or higher discount percentage from the original marked price.
For international returns the recipient is responsible for arranging delivery of the order item(s) back to Seattle Thread Company.
Regular Price & Sale Items
• 60 Days
• Item Tagged and in New Condition
• Provide Receipt or Proof of Purchase
• Refund or Store Credit
Clearance Items (Over 40% Off)
• 15 Days
• Item Tagged and in New Condition
• Provide Receipt or Proof of Purchase
• Store Credit Only