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Returns



Click here to create a Return Request:

Create Return Request



Seattlethread.com Online Sales Return Policy


We are a reputable merchant and are honored that you have chosen to shop with us!  If you would like to return an item that you purchased from us, we will be glad to help!

Click here to create an Automated Return Request

 

Alternate Returns Process:

1. Please email info@seattlethread.com to receive a Return Merchandise Authorization Number before sending back your purchase.

2. Send your purchase back using a trackable shipping service to:

Seattle Thread Company

RMA # (Your RMA Number Goes Here)

9 Lake Street

Kirkland, WA 98033

Our return policy lasts 60 days. If more than 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Please include the pack list, the Order Number, or a receipt or proof of purchase when sending back the item. 

There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Refunds

Once your return is received, inspected, and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.  The cost of prepaid return labels created with the Automated Returns Process may be deducted from the refund amount.

Sale items

Sale items can be returned and are subject to the same rules as full-price purchases. 

Clearance items

Clearance items are defined as items sold at a 40% or higher discount percentage from the original marked price.  Unfortunately clearance items cannot be returned or refunded.

 

 

In-Store Sales Return Policy

Regular Price & Sale Items

  • 60 Days
  • Item Tagged and in New Condition
  • Provide Receipt or Proof of Purchase
  • Refund or Store Credit

 

Clearance Items (Over 40% Off)

  • 15 Days
  • Item Tagged and in New Condition
  • Provide Receipt or Proof of Purchase
  • Store Credit Only