Online Sales Return Policy
We are a reputable merchant and are honored that you have chosen to shop with us! If you would like to return an item that you purchased from us, we will be glad to help!
1. Please email firstname.lastname@example.org to receive a Return Merchandise Authorization Number before sending back your purchase.
2. Send your purchase back using a trackable shipping service to:
Seattle Thread Company
RMA # (Your RMA Number Goes Here)
9 Lake Street
Kirkland, WA 98033
Our return policy lasts 45 days. If more than 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include the pack list, the Order Number, or a receipt or proof of purchase when sending back the item. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received, inspected, and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Sale items can be returned and are subject to the same rules as full-price purchases. For sale items sold with Free Shipping at no additional charge to the purchaser, we reserve the right to issue a partial refund with the incurred shipping cost deducted from the total refund amount.
Clearance items are defined as items sold at a 40% or higher discount percentage from the original marked price. Unfortunately clearance items cannot be returned or refunded.